No exchange or refund of products for change of mind.
We offer a lifetime authenticity guarantee for all of our items. This means that you will receive a 100% refund, including the cost of return shipping, in the event of the sale of an inauthentic item. With us, you can always be confident that you are purchasing a quality, genuine item.
We offer free standard shipping within Australia and AUD80 EMS shipping worldwide.
We cover duties and taxes for shipments to all the places within Australia. Customers from other countries should be responsible for taxes or duties if that happens.
We want you to have your orders as soon as possible, so in-stock items typically ship out 3-5 business days after the order is placed (or if it’s a pre-order, then on the date specified on the product page).
Delivery takes between 5-10 business days depending on your location. (Normally, 3-5 days for domestic delivery and 5-10 days for international delivery)
You will receive an email containing the tracking information as soon as your order ships. (Please note that it takes up to 48 hours for the first scan to appear, so please do not be alarmed if your package isn’t immediately “in transit.”)